Last updated June 5, 2023
Children’s Privacy. This Site is not directed to people under the age of 18, and we do not knowingly collect personal information from people under the age of 18 on this Site. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 in connection with this Site, we will delete all such personal information from our records.
Revoking Consent. If you do not wish to consent to our collection, storage, use, processing, and/or sharing of your personal information, please do not provide your consent by click on the applicable box or button on the Site and do not provide your personal information to us. If you change your mind about your consent and wish to revoke your consent, subject to Privacy Law, you may revoke your consent at any time by notifying us of your revoked consent via email to firstname.lastname@example.org or via our Contact Us page. We honour and respect all such notices in accordance with Privacy Law. If you revoke your consent to certain uses of your personal information, we and Third-Party Providers may no longer be able to provide you with products and services.
identifying information, such as name, company name, address, mailing address, postal or ZIP code, email address, telephone numbers, contact details and other information required to verify identity and prevent fraud;
certain demographic information, including age, date of birth, gender, employment status, employment information, income, and other similar information;
billing and financial information, including credit and account information, payment method and payment information (such as debit or credit card number and related information), billing and shipping address, billing information, contact information (such as for receipts or order updates), credit reports, credit history, and credit scores;
profile and account information, including contact, purchase, and preference information, information about any purchased or subscribed for products or services, any products or services in your online shopping cart or saved for future purchase, product or service review information, promotional information, and other information about any profile or account you may have with us or any Third-Party Providers;
preference information, such as contact and marketing preferences and product and services interests as well as purchase or order information, such as products or services viewed, purchased, or used;
incidental information relating to interaction with us or Third-Party Providers or the purchase of products or services, including returns, refunds, comments, opinions, evaluations, ratings, disputes, and other information we may collect in the course of providing products or services;
information shared with us or destined to Third-Party Providers;
location information of devices used with this Site or the websites of Third-Party Providers, if device settings allow for the collection of location information;
device and browsing information, including IP addresses, information about your phone, tablet, computer, or device, online browsing activity, unique device identifiers, cookie identifiers, device and browser settings and information, Internet service provider (ISP) information, information about when and how you access and use this Site or the websites of Third-Party providers (such as the date and time of your visit or use), the websites you visit before coming and after leaving this Site or the websites of Third-Party Providers, how you navigate and what you search for using this Site or the websites of Third-Party Providers, the web pages and items and products and services you view using this Site or the websites of Third-Party Providers, and the products and services you purchase; and
any other information that we or Third-Party Providers may collect with your consent or as permitted or required by Privacy Law.
Use and Sharing of Personal Information. We and Third-Party Providers use your personal information for our business purposes, such as to process transactions you request, protect against fraud, or to respond to court orders or legal investigations, for our marketing purposes in order to offer products and services to you, for joint marketing with Third-Party Providers, to process the transaction that you are requesting, and for us and Third-Party Providers to market to you. Without limiting the generality of the foregoing, the following is a list of some of the ways we use, process, and share your personal information:
to provide and improve this Site and the websites of Third-Party Providers, including the content and the products and services offered to you;
to fulfill your orders, selections, and instructions and process your payments;
to process, maintain, administer, and service any user account you may have with us or any Third-Party Provider from time to time;
to verify the information you provide to ensure it is valid, and to notify you of products and services that we or Third-Party Providers think you may like;
to communicate with you regarding products and services you request and respond to your requests and enquiries;
to administer billing databases and issue and collect accounts;
to provide you with material and information regarding products and services and to inform you of offers and promotions;
to personalize your experiences with us and Third-Party Providers, including remembering your interests and preferences, customizing product and service offerings, facilitating your interactions with third parties, tracking and categorizing your activity and interests (including by identifying the different devices you use), and enriching your experience on this Site and the websites of Third-Party Providers;
to develop and use knowledge management systems that contain personal information about you;
to market and advertise to you, including sending you marketing and advertising communications and customizing the marketing and advertising that we show you;
to understand how you use this Site and the websites of Third-Party Providers and how to improve them;
to manage and administer the business of Company and Third-Party Providers, including to protect you against error, operate and improve lawful business activities, maintain programs, accounts, and records, conduct research, determine your satisfaction with products and services, and detect and prevent fraud or misuse of any of the foregoing;
to defend or protect us, you, and third parties (including Third-Party Providers) from harm or in legal proceedings, protect our and our Third-Party Providers’ rights, protect our and our Third-Party Providers’ security and property, respond to court orders, lawsuits, subpoenas, and government requests, address legal and regulatory compliance, and notify you of product or service or safety issues;
to compile and aggregate information collected by way of this Site; and
to take such actions and do such things as permitted or required by applicable law, including Privacy Law, or for purposes for which you otherwise provide your consent.
Ordering and Purchasing. You may be able to purchase products and services from us and Third-Party Providers on this Site. In order to process your purchases, we may ask for personal information. We use this personal information to process your purchase, confirm your order, and deliver goods to you. If you give us permission, we may use your contact information to communicate with you about our products and services. If you instruct us to do so, we may use this personal information to notify the recipient of your purchase before we deliver it to them.
Customer Service. You may use this Site to communicate with us and Third-Party Providers. If you do so, you may be asked for personal information. We and Third-Party Providers use this information to respond to and communicate with you about your questions and comments.
Site Features. We offer visitors to this Site various features for their information and enjoyment, which we may change from time to time. We may ask you to submit personal information so we can provide you with these features and send you communications about our products, services, and promotions.
Reviews. You may be able to use this Site to submit reviews of products or services you have purchased from us. You may include personal information in your reviews and comments. We use this personal information to identify you as a reviewer or commenter.
Customer Satisfaction Surveys. When you purchase products or services from us, we may ask you to complete a customer satisfaction survey. If you choose to do so, you may provide personal information together with your comments. Providing any of this personal information is optional. We use this personal information to improve our products and services, and to enhance your customer experience with us.
Commercial Electronic Messages. You may be able to use this Site to sign up on to receive commercial electronic messages (such as newsletters and promotional emails) from us, including new ideas, special offers and event information. To sign up, we may ask you for personal information. We use this personal information to send you commercial electronic messages about our products and services in accordance with Canada’s Anti-Spam Legislation (CASL). You can choose at any time not to receive marketing emails from us by clicking on the unsubscribe link within our marketing emails. There is no charge for you to unsubscribe.
Sharing of Personal Information. We and our Third-Party Providers may share the personal information collected about you to third parties in the following cases:
where we are required or authorized to do so by applicable law or by order of a court of competent jurisdiction;
where it is necessary to collect fees, for instance, to a financial institution or collection agent;
to regulatory or governmental authorities, as required by applicable law;
where you have instructed us to disclose your personal information to a third party for a designated purpose;
where you provide your consent; or
where permitted or required by applicable law.
Transfer Outside Québec. If you are a resident of Québec, you should understand that, in operating our business and processing the transactions contemplated by this Site, we may need to transfer personal information outside of the Province of Québec. If so, we ensure that all our Third-Party Providers comply with at least the same privacy standards as set out in Privacy Law. In these circumstances, the governments, courts, law enforcement agencies, or regulatory bodies of that jurisdiction may have access to your personal information under the laws of the foreign country. However, when we deal with a Third-Party Provider, we require that their privacy and security standards comply with (this Policy and) applicable Québec and Canadian privacy legislation.
Security and Fraud. Company takes the security of your personal information seriously. Following industry standards, we take reasonable steps to help protect the confidentiality and security of personal information you share with us. We have implemented reasonable physical, organizational, administrative, and technological security measures to safeguard the personal information in our custody or control. These include safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, including computer safeguards (such are firewalls and secured files), secured buildings, and Secure Sockets Layer (SSL) technology to protect the transmission over the internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure website, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure websites, you will not be able to make purchases on our site. HOWEVER, GIVEN THAT ELECTRONICALLY SUBMITTED DATA IS NOT ONE HUNDRED PERCENT (100%) SECURE, WE MAKE NO WARRANTIES AS TO THE SECURITY OF ANY SUCH PERSONAL INFORMATION THAT YOU SUBMIT BY WAY OF THE INTERNET, INCLUDING BY EMAIL, WHICH YOU DO AT YOUR OWN RISK. We encourage you to take steps to help protect the confidentiality and security of your personal information, including the following:
if you have a user account, reviewing your account periodically and immediately reporting any unexpected activity or unrecognized information;
installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses;
using strong and complex passwords (i.e., with a minimum of seven alphanumeric case-sensitive characters);
not using the same password on more than one website;
not sharing your password with others;
password-protecting your computer and mobile device; and
signing out or logging off of website sessions so that your session is closed, especially when using a public computer.
Your rights. Your principal rights under Privacy Law include the right to access, the right to rectification, the right to erasure, the right to object to processing, the right to data portability, the right to complain to a supervisory authority, and the right to withdraw consent. You have the right to confirm whether we process your personal information and, where we do, access to the personal information, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal information concerned and the recipients of the personal information. Providing the rights and freedoms of others are not affected, we will supply you with a copy of your personal information. The first copy will be provided at cost, but additional copies may be subject to a reasonable fee. In some circumstances you have the right to the deletion of your personal information without undue delay, including where the personal information is no longer necessary in relation to the purposes for which it was collected or otherwise processed, you withdraw consent to consent-based processing, you object to the processing under certain rules of applicable data protection law, the processing is for direct marketing purposes, and the personal information has been unlawfully processed. However, there are exclusions of the right to deletion. The general exclusions include where processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, or for the establishment, exercise, or defense of legal claims.
Accessing and correcting your information. It is important that the personal information Company holds about you is accurate and current. Please keep us informed if your personal data changes. If you want to review, verify, correct, or withdraw consent to the use of your personal information you may contact us via email to email@example.com or via our Contact Us page to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions. We will provide access to your personal information, subject to exceptions set out in applicable Privacy Law. Examples of such exceptions include information protected by solicitor-client privilege, information that is part of a formal dispute resolution process, information that is about another individual that would reveal their personal information or confidential commercial information, and information that is prohibitively expensive to provide. If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer via email to firstname.lastname@example.org or via our Contact Us page.
Contacting Us. If you have any questions about this Privacy Notice, please email our Privacy Officer at email@example.com or contact us via our Contact Us page. To revoke your consent to our collection, use, processing, and sharing of your personal information, you may notify us at any time of your revoked consent via email sent to firstname.lastname@example.org or via our Contact Us page .
AE Toronto, Inc. d.b.a. Arcadia Earth Toronto
100 King Street West, 1 First Canadian Place, Suite 6000, Toronto, ON M5X 1E2